Have you ever wondered:
- “What are the gaps in onboarding members in my community?”
- “How can I set new members up for success in joining my community?”
- “How can we do better in ensuring our new members have a smooth transition into the community?”
Featuring stories and insights from the leader of a company’s volunteering community, the founder of a volunteer organisation, and a HR Consultant, this session covered:
- The importance of the onboarding process in ensuring future engagement and retention of new community members
- Tips, perspectives and ideas on how to conduct good onboarding
Key Takeaways:
- Setting milestones and communicating expectations at the start (for participation, commitment, and exit) help with shaping members involvement.
- Creating a great first experience will cause volunteers to keep coming back.
- Providing opportunities for new members to be connected with new, existing or senior members to build relationships within the community, as well as sharing points of contact for relevant roles.
