closing on 30 Jun

Customer Service Executive

Digital Innovation



Reporting to the Operations Lead, the incumbent shall assist in all operation aspects of to grow informed giving.


  • Communicate politely and timely with customers on their enquiries, requests and complaints via telephone (Inbound and Outbound) and emails at first point of contact.
  • Maintain accurate and timely records of correspondence with customers in various systems to assist with future follow-up.
  • Coordinate with the relevant stakeholders to investigate and respond to customers in a timely manner.
  • Process and follow-up on customer applications and pending items.
  • Stay informed on developments and provide operational support for partnerships.
  • Perform User Acceptance testing to ensure solution meets the functional and non-functional requirements
  • Documentation of internal and external operation manuals.
  • Ability to identify trends and report issues and/or suggest improvements to enhance user experience.
  • Assist and support team in fulfilling administrative or any other ad-hoc task when required.


  • Minimum Diploma Level or equivalent
  • At least 1-year experience in customer service
  • Bilingual English and Mandarin (require to coordinate with Chinese speaking customers)
  • Proficient in Microsoft Outlook, Excel, Word
  • Excellent oral and written communication skills
  • Must be meticulous, responsible and possesses ability to multitask, high adaptability and positive learning attitude
  • Self-motivated and able to work independently with minimal supervision as well as in a team with all levels of staffs

Interested applicants are invited to send your updated resume via Jobstreet or We regret that only shortlisted applicants will be notified.