closing on 30 Jun

Customer Service Executive

Digital Innovation

Permanent

Impact

Reporting to the Operations Lead, the incumbent shall assist in all operation aspects of Giving.sg to grow informed giving.

Responsibilities

  • Communicate politely and timely with customers on their enquiries, requests and complaints via telephone (Inbound and Outbound) and emails at first point of contact.
  • Maintain accurate and timely records of correspondence with customers in various systems to assist with future follow-up.
  • Coordinate with the relevant stakeholders to investigate and respond to customers in a timely manner.
  • Process and follow-up on customer applications and pending items.
  • Stay informed on developments and provide operational support for partnerships.
  • Perform User Acceptance testing to ensure solution meets the functional and non-functional requirements
  • Documentation of internal and external operation manuals.
  • Ability to identify trends and report issues and/or suggest improvements to enhance user experience.
  • Assist and support team in fulfilling administrative or any other ad-hoc task when required.

Requirements

  • Minimum Diploma Level or equivalent
  • At least 1-year experience in customer service
  • Bilingual English and Mandarin (require to coordinate with Chinese speaking customers)
  • Proficient in Microsoft Outlook, Excel, Word
  • Excellent oral and written communication skills
  • Must be meticulous, responsible and possesses ability to multitask, high adaptability and positive learning attitude
  • Self-motivated and able to work independently with minimal supervision as well as in a team with all levels of staffs

Interested applicants are invited to send your updated resume via Jobstreet or career@nvpc.org.sg. We regret that only shortlisted applicants will be notified.

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